Dear RakTEL User,
As you might already know, international calls can be extremely expensive in some countries. That is why, we are thrilled to announce about launching a new amazing, and incredibly useful feature - "Call-Back". It will save you and your families a lot of money.
A lot of us have relatives living overseas. We all want to help them out as much as we can. Even with the phones calls; sometimes we would prefer to pay for them ourselves, rather than having our relatives pay much more on their end. Most of the times, it is much less expensive to call from here (US), rather than otherwise. Our new "Call-Back" feature allows your relatives to make international calls at no cost for them. Instead, your RakTEL account is being charged for those calls at usual rates; as if they were calling from here (US). Let's say you have a relative living in Turkey, and he/she would like to make a call to you, to your US number. First, you will need to add their Turkish number to the list of your Caller IDs. Then your relative can dial +13104640504 or local number +90 212 41 41 789 directly from their Turkish phone. The system will never answer that call, so your relative will never be charged for it. Instead, once the system recognizes saved Caller ID, it drops the call, and calls back directly to your relative's phone. Once your relative picks up the phone, he is prompted to dial any international number he wants to dial. And, since it was an incoming call, he would never be charged by the local phone carrier. Instead, RakTEL account holder (you), will be charged for the connection to that local phone and for any usual rates associated with the country your relative called.
If you travel a lot, most likely you have faced a problem of spending too much money for making international calls. Indeed, rates for international calls in some countries can be ridiculously high. And the hassle of finding phones (that will even allow you to make international calls) is adding to that problem; and, is simply unnecessary in our already busy environment.
Well, now we have a very convenient solution for you: our new feature "Call-Back". This feature will allow you to make phone calls from any country in the world to US, or to any other country for the same rates that you are being charged by RakTEL, if you were to call from US. What you will need to do: first add available local phone number (which you are going to use to make a call) to your Caller ID list, when you log in to your account online. After that, you need to dial US number: +13104640504 from that phone (the dialing code will depend on each country). The system will never answer that call; hence you will never be charged for that call by local phone company of the phone you are using. Instead, once the system recognizes saved Caller ID, it drops the call, and calls back directly to that phone. Once you pick up the phone, you will be prompted to dial any international number you would like to call. And, since it was an incoming call, you would not be charged by the local phone carrier. Instead, your RakTEL account will be charged for connection to that local phone and for any usual rates associated with the country that you called. Also, please be advised that, advantage of using local line is that you do not have to pay for roaming fees, which might occur on your bill, if you were to use US cell in a different country.
Another way to initiate "Call-Back" feature is through Web Login. Simply log in to your RakTEL account at http://www.raktel.com/account.php. Go to "Call-Back" tab in the menu on the left, and follow instructions from there.
We hope you will find this feature very useful and easy to use.
Please let us know if you have any questions and/or comments at firstname.lastname@example.org.
Once and again, thank you for being our valuable customer.